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Shipping & Production

Canada-wide and international shipping

Order Processing

​​Online custom framing orders take approximately two weeks to complete then be shipped or arranged for pick-up. Processing times for custom orders may vary, ask your designer for an estimated time.

How Do I Drop Off My Piece?

You can drop off your piece to our workshop or we can arrange to securely pick it up if you’re a local customer. Our store hours are 9:00am to 5:30pm on Monday to Saturday. If you live outside of Kingston, Ontario, we can guide you on how to package your piece to safely ship to our workshop.

Pick Up In Store

We can have your project ready for pick-up at our Kingston store location. For online orders, select pick-up at checkout. We will let you know when your order is ready and you can arrange a time with us to pick it up.

Our in-store hours are 9:00am to 5:30pm on Monday to Saturday. Please have your order confirmation email with you when you come.

Global Shipping

Kingston Frameworks can safely ship your order (including real, premium glass) as well as oversized and fragile pieces Canada-wide and internationally. You can arrange to ship to your home or business.

Shipping rates will vary depending on the product and the location. General rates can be found below: